Vault Protection Group ("we," "us," or "our"), through licensed broker Robert Ramos, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, or communicate with us.
1. Information We Collect
We may collect personal information that you voluntarily provide, including:
•Full name
• Email address
• Mobile phone number
• Information submitted through contact forms or inquiries
• Insurance-related inquiry details
• Communication preferences
• SMS consent and opt-in records, including whether you have consented to receive non-marketing or marketing text messages
We may also collect limited technical information when you visit our website, such as browser type and website usage information, where applicable.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
• Responding to questions and customer inquiries
• Providing information about insurance products and services
• Responding to insurance quote requests
• Scheduling appointments and consultations
• Communicating about applications and requested services
• Sending service-related text messages when you have provided the required consent
• Sending marketing or promotional text messages only when you have separately opted in to receive them
• Maintaining records of consent and communication preferences
• Improving our website and customer service
• Complying with applicable legal and regulatory requirements
We will use your information in accordance with this Privacy Policy and applicable law.
3. SMS and Text Messaging Privacy
If you provide your mobile phone number and the required consent, Vault Protection Group may send you text messages related to your inquiries, requested services, appointments, insurance applications, or marketing and promotional communications, depending on the consent you provide.
Consent to receive text messages is voluntary and is not a condition of purchasing any goods or services.
Where separate consent options are provided, you may choose independently whether to receive non-marketing text messages and marketing or promotional text messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties.
We do not sell or share SMS opt-in data or consent records with third parties or affiliates for their own marketing or promotional purposes.
Message frequency varies depending on your interactions with us and the messaging program to which you have consented. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP to a message. After opting out, you may receive a confirmation message acknowledging your request.
For assistance, reply HELP to a message or contact us using the information provided in the Contact Us section below.
Opting out of marketing messages will not affect your ability to contact us or request our services. Where applicable, we may continue to send necessary non-promotional communications that are permitted by law and consistent with your communication preferences.
4. How We Share Information
We do not sell your personal information.
We may disclose information in limited circumstances, including:
Insurance carriers: When necessary to process an insurance inquiry or application you have requested or authorized.
Service providers: To vendors that help us operate our website, manage communications, or provide business services on our behalf.
Legal requirements: When disclosure is required by applicable law, regulation, legal process, or a valid governmental request.
Protection of rights: When reasonably necessary to protect our rights, safety, property, or the rights and safety of others.
Service providers may access personal information only as reasonably necessary to perform their authorized services and subject to applicable confidentiality and data-protection obligations.
No mobile information, SMS opt-in data, or SMS consent will be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with third parties.
5. Cookies and Website Technologies
Our website or service providers may use cookies and similar technologies to support website functionality, understand website usage, and improve the user experience.
Where applicable, you can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, comply with applicable legal obligations, resolve disputes, and enforce our agreements.
SMS consent and opt-out records may be retained as reasonably necessary to document communication preferences and demonstrate compliance with applicable requirements.
8. Your Privacy Choices and Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also update your communication preferences or withdraw SMS consent at any time by replying STOP to a text message.
To submit a privacy-related request, contact us using the information listed in the Contact Us section.
We may need to verify your identity before processing certain requests. Some information may need to be retained where required or permitted by law.
9. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not control.
We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal obligations, or communication programs.
Any changes will be posted on this page with an updated revision date. Your continued use of our website after an update means that you have had the opportunity to review the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact: